My Policies

Important information about my Policies, my Terms & Conditions and how I conduct my business

About discovery conversations:

  • Contact me to arrange a free 20-minute discovery conversation to find out more about how I may be able to support you.
  • There is no obligation – if we’re not a fit, it’s good to know that now (and not later!).
  • If I think that another approach or a different therapist would be more appropriate, based on what you have shared, I will tell you and try to signpost you on.

About my newsletter:

  • It’s really easy to unsubscribe – there’s a link at the bottom of every newsletter or you can click here;
  • I send a handful of newsletters a year, usually with a link to a blog post or other information that I hope will be interesting and/or useful;
  • New clients can choose to be subscribed to the newsletter;
  • As a thank you, new sign-ups via the website receive a link to download a short recording of a guided visualisation, “Believe in Yourself”;

About booking and paying for your session (NB Bird Phobia session information is laid out separately, below):

  • Contact me to book a session at the best time and venue for you.
  • Sessions in person are to be paid for in full by the end of each session.  You can pay by credit or debit card, cash or cheque on the day.
  • Sessions via Skype must be paid for in advance (ask me for details if paying by BACS transfer).
  • Payment for Distant Reiki sessions may be made via PayPal, as described on this page.  
  • 24 hours’ notice of cancellation is required for all sessions or the full fee may be charged.

About Bird Phobia sessions:

  • Payment must be received no later than two weeks before the date of the session.  This can be by credit/debit card via the PayPal button on the Bird Phobia page or by BACS transfer (ask me for details).
  • You can arrange to pay in two instalments if that is easier (again, ask me for details).
  • If full payment has not been received one week before the session, it will be deemed to have been cancelled by default.
  • Any cancellation made by you less than one week before the date of the session will incur a fee of £35.

About your sessions:

  • Coaching and energy therapies are not substitutes for psychological or medical diagnosis or treatment. It is recommended that you see a registered Doctor or healthcare professional for any physical or psychological condition that you may have.
  • Everything you tell me in your session remains confidential between us unless I consider there is a danger to yourself or to others. I would discuss my concerns with you unless there were very pressing reasons for not doing so.

About re-posting/re-publishing:

  • If you see something on my website or in my newsletter that you love and want to re-post or broadcast in some other way – please do!
  • There is no need to contact me for permission but please include a clear attribution for what you share and a link back to my website: Lizzie-carver.co.uk

About bureaucracy and legal stuff:

  • Your records and contact details are held with your consent, for the purposes of administration and communication, in accordance with current Data Protection legislation.  I have been registered with the Information Commissioner’s Office since 16 April 2010.  My registration reference is Z2191041 and you can look up my listing here.  An account of my Data Protection protocols, written in everyday language, can be found here and my full Privacy Policy, written in more formal language, is here.
  • I hold appropriate professional insurance with Balens, who have copies of all my qualifications.
  • I am registered with the Complementary and Natural Healthcare Council (CNHC) for Reiki and with the UK Reiki Federation as a Reiki Master/Teacher.

Thank you for reading – do get in touch if you have any questions not covered here.

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