My Policies

Important information about my Policies, my Terms & Conditions and how I conduct my business

About discovery conversations:

  • Contact me to arrange a free 20-minute discovery conversation to find out more about how I may be able to support you.
  • There is no obligation – if we’re not a fit, it’s good to know that now (and not later!).
  • If I think that another approach or a different therapist would be more appropriate, based on what you have shared, I will tell you and try to signpost you on.

About my newsletter:

  • It’s really easy to unsubscribe – there’s a link at the bottom of every newsletter;
  • I send a handful of newsletters a year, usually with a link to a blog post or other information that I hope will be interesting and/or useful;
  • New clients can opt to be subscribed to the newsletter;
  • As a thank you, new sign-ups via the website receive a link to download a short recording of a guided visualisation, “Believe in Yourself”;

About booking and paying for your session (NB Bird phobia session information is laid out separately, below):

  • Contact me to book a session at the best time and venue for you.
  • Sessions in person are to be paid for in full by the end of each session.  You can pay by credit or debit card, cash or cheque on the day.
  • Sessions via Skype must be paid for in advance (ask me for details if paying by BACS transfer).
  • Payment for Distant Reiki sessions may be made via PayPal, as described on this page.  
  • 24 hours’ notice of cancellation is required for all sessions or the full fee may be charged.

About Bird phobia sessions:

  • Payment must be received no later than two weeks before the date of the session.  This can be by credit/debit card via the PayPal button on the Bird Phobia page or by BACS transfer (ask me for details).
  • You can arrange to pay in two instalments if that is easier (again, ask me for details).
  • If full payment has not been received one week before the session, it will be deemed to have been cancelled by default.
  • Any cancellation made by you less than one week before the date of the session will incur a fee of £35.

About your sessions:

  • Coaching and energy therapies are not substitutes for psychological or medical diagnosis or treatment. It is recommended that you see a registered Doctor or healthcare professional for any physical or psychological condition that you may have.
  • Everything you tell me in your session remains confidential between us unless I consider there is a danger to yourself or to others. I would discuss my concerns with you unless there were very pressing reasons for not doing so.

About re-posting/re-publishing:

  • If you see something on my website or in my newsletter that you love and want to re-post or broadcast in some other way – please do!
  • There is no need to contact me for permission but please include a clear attribution for what you share and a link back to my website:

About bureaucracy and legal stuff:

  • Your records and contact details are held for the purposes of administration and communication, in accordance with current Data Protection legislation. I am registered with the Information Commissioner.
  • I hold appropriate professional insurance with Balens, who have copies of all my qualifications.
  • I am registered with the Complementary and Natural Healthcare Council (CNHC) for Reiki and with the UK Reiki Federation as a Reiki Master/Teacher.

Thank you for reading – do get in touch if you have any questions not covered here.

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