Data Protection

General Data Protection Regulations (“GDPR”)

I have been registered with the Information Commissioner’s Office since 16 April 2010.  My registration reference is Z2191041 and you can look up my listing here.

Some new regulations come into force in May 2018.  As a result, I have reviewed and, where necessary, updated how I manage the collection and retention of data.  These processes are outlined below but, if you have any other questions or concerns, please contact me here.  You will find the full legal terminology on my Privacy Policy page, which also includes information about your use of my website.

 

Your personal data – Newsletter sign up

If you opt to subscribe through my website, your details are saved with MailChimp, a US-based company that complies with the EU-US Privacy Shield framework.  Their Privacy Policy states that they will never share or sell subscribers’ information.

I use MailChimp to send occasional newsletters containing useful information or links to a new post on my blog etc.  I will never share or sell your information.

You can unsubscribe from my newsletter here at any time and there is also a link to unsubscribe at the foot of every newsletter.

 

Your personal data – Clients

At your first appointment, you will be asked to complete a Registration Form with your name and contact details, which are used for administration, contact and billing purposes only.  Your signature shows that you have read and understood this form and that you give your consent.

The Registration Form also has a separate tick-box to opt into my newsletter list.  This is held with MailChimp, a US-based company that complies with the EU-US Privacy Shield framework and whose Privacy Policy states that they will never share or sell subscribers’ information.  I use MailChimp to send out occasional newsletters with useful information or links to a new post on my blog etc.  I will never share or sell your information.  You can unsubscribe here or via the link at the foot of every newsletter.

At your first appointment, you will also be asked to complete a Health & Lifestyle questionnaire.  This forms part of your session records, which are all held securely and on paper only.  At this and subsequent sessions, I will make brief notes on paper only.  These notes are necessary to enable me to offer you appropriate care during sessions.  You have the right to see your paper notes within one month of your request.  However, if you require a full paper copy there will be a charge for the related costs of producing one.

My professional indemnity insurance requires that all client records must be kept for a minimum of seven years from the date of the last session, after which time they will be shredded.  However, as I am registered as a Reiki Master with the Complementary & Natural Healthcare Council, I am required to retain records of Reiki sessions for eight years from the date of the last session.

 

Your payments

  • If you pay for a session using the PayPal buttons on my website, you are transferred to a secure page on the PayPal website. No payment details are kept on my website, but PayPal will notify me of your payment type, the amount and your contact details.
  • When payment is made by debit or credit card via iZettle, the only details recorded are the date, the amount and the type of session being paid for.
  • HMRC require that businesses retain their accounts for seven years, after which time they will be shredded. This includes my records of payments made to me by clients.

 

Your comments on my blog posts and your testimonials

If you have commented on a post and subsequently change your mind, you can ask me to remove your comment at any time.

After we have worked together, I may ask you to consider completing an optional Feedback Form.  If you choose to provide a testimonial, you will have ample opportunities to review, edit and give your explicit final approval of the wording and format.  Paper copies of all correspondence relating to this process will be held with your paper notes, as above.  You can ask me to remove your online testimonial at any time

Copyright © 2018 | web design by healthhosts